Returns Policy

Returns

There is no quality problem with the product, Returns and exchanges are not accepted, If there is a quality problem, Please take a photo and send an email to customer service, the staff will solve the problem for you immediately.

We offer returns on all merchandise orders within 7 days of delivery. Please contact us immediately if you need to return any of your orders.

To be eligible a return, your item must be unused and in the same condition that you received it. Refunds are offered up to 7 days from date of purchase with receipt.

• Refunds are made promptly to the original payment method.

• Close-fitting items cannot be returned

Returned items must be in new, unused condition and in the original packaging. Postage will be at the buyer’s expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

If your return is not accepted you will be liable to pay for a shipping label to have the item sent back to you.

Any item purchased during the promotion or with a promo code will not be returned.

To lodge a return please email: us@chtbw.com

Taking Care of Your Returns

We never re-sell returned items unless they are in pristine brand new condition, including labels and packaging, Also, we try to refund you for returns as quickly as possible after receiving them, which is much easier if we receive paperwork identifying the original order. We ask you to help us take care of returned items by following our tried and tested returns process.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment, within 10 working days.

Your Happiness!
If for any reason you are not entirely happy with an order you have placed with us, please contact us:
E-mail us at : us@chtbw.com

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